DIB wishes to maintain high standards and accountability in our work, both our national work in Denmark as well as our international work in other countries, and we therefore encourage open communication. DIB's Code of Conduct can be accessed here. We want to continuously improve, and therefore you are welcome to submit a complaint, feedback or comment.
Who can complain?
DIB’s whistleblowing and complaints mechanism can be used by anyone, including employees, partners, members, volunteers, beneficiaries and donors. Complaints may be submitted here (complaint@dib.dk or klage@dib.dk) and will be recieved by the Head of Secretariat and the Chair of the Board. If you do not wish the Head of Secretariat to receive the complaint, the complaint can be sent directly to the the Chair and/or Vice-Chair.
However, we encourage comments and complaints about our work to be raised and discussed with the responsible staff as close to the activity as possible.
Can I report anonymously?
You can choose to report anonymously, but we encourage you to provide your name and contact details so that we may contact you directly if necessary.
DIB ensures anonymity in the processing to the greatest extent possible. If you want to ensure that you are anonymous when you report, please note the following:
- Do not report from your work computer if you are employed by DIB.
- Do not use a computer connected to DIB's network.
- Do not share your personal information.
Sensitive complaints
A sensitive complaint is typically a complaint or suspicion of misuse of funds, criminal offenses and sexual exploitation as well as violation of DIB's policies, guidelines and Code of Conduct.
Sensitive complaints are always treated confidentially and only a few people who need to know about the complaint are involved.
Protection of your personal data
If you provide your name and contact details or other personal data in connection with your complaint, DIB will of course process your information in accordance with applicable data protection rules, read more about this in DIB's privacy policy here. Sensitive complaints are always treated with the utmost confidentiality here.
Complaint guide
Details of the incident: Remember to describe as many specific details about the incident as possible. The details should include:
- The date and time of the incident and whether it happened repeatedly
- The people involved in the incident
- A description of the incident
- If you wish to remain anonymous, be careful not to provide information that could reveal your identity
- Begrundelsen for hvorfor du anmelder hændelsen.
Handling of the complaint
When a complaint is forwarded one can expect to receive:
- A confirmation receiving the email within 72 hours of reporting
- Omhyggelig håndtering af rapporten og konsekvent dialog. Hvis der er behov for yderligere information vil denne blive indhentet. Der vil være mulighed for en (juridisk) bisidder.
- A consistent update on the progression of the case
- The decision on the complaint
Breaches or violations of the law and of our code of conduct and guidlines will be met with a response proportional to their nature, scope and severity - ranging from warnings and reprimands to sanctions, termination of employment and in some of the worst cases DIB can be liable to contact local authorities.
DIB may impose various types of sanctions against persons, companies or organisations that have seriously violated our Code of Conduct and subjacent documents, e.g.
- disciplinary measures against their own employees and contracting parties (warning/dismissal or exclusion),
- suspend membership for members and member organisations,
- (immediate) termination of agreements with grant holders/partners and suppliers
- File a police report in criminal cases
There will be no sanctions against persons submitting wrong information unless it is deemed as a deliberate action with malicious intents. In those cases DIB will take action and hold the person responsible.
DIB can claim compensation for damage suffered.
